Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times vary depending on your location.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times depend on the destination.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email.
What if my order is delayed?
Delays can occasionally occur due to high demand or carrier issues. Check your tracking link for updates.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging.
How do I initiate a return?
Visit our Returns Center at lacerashop.com to start the process.
When will I get my refund?
Refunds are processed within 5-7 business days after we receive your returned items.
Products
Are your products ethically made?
Yes, we prioritize sustainability and ethical production practices.
How do I care for my items?
Care instructions are included with each product. For detailed guides, visit lacerashop.com.
Do you restock sold-out items?
Popular items may be restocked. Sign up for notifications on the product page.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
How do I apply a discount code?
Enter your code at checkout under “Promo Code.”
Why isn’t my discount code working?
Ensure the code is valid and meets the terms (e.g., minimum purchase amount).
Other Questions
Do you offer gift cards?
Yes! Digital gift cards are available at lacerashop.com.
Can I modify or cancel my order?
Contact us immediately—we’ll try to assist if your order hasn’t shipped.
Where can I find more help?
Explore our Help Center at lacerashop.com.